Why Troubleshoot?

I recently came across a post on LinkedIn in which the title read:

“If I do a job in 30 minutes, it’s because I spent 10 years learning how to do that in 30 minutes. You owe me for the years not the minutes.”

I also came across one anecdote that ends with the following conclusion:

Screen Shot 2019-10-01 at 15.32.44
Reference: http://www.snopes.com/fact-check/know-where-man/

To put things in perspective, the above story is about a professional who is called-in to solve the problem of a stalled cruise ship which will incur thousands of dollars in losses for each hour the ship doesn’t move. All he does is follow his own process and takes his time to evaluate the situation which by the end he takes out a hammer, taps (or bangs) a specific spot, and everything is back up and running. Although what he had done seems to be little, the Cruise Ship Operator receives a huge bill, and when asked for the details, the above is what they got.

This story and the quote above both, while discussing matters of how to measure an effort and compensate it, reflect how important it is to invest in learning, highlighting how experts can get things done faster. The same applies for experts when analyzing a wireless issue. Knowing where to probe, identifying a root-cause, resolving the issue and getting the network back up in a shorter time always add to the magic that Wi-Fi experts can do. Of course, having a troubleshooting process or technique in mind, along with the proper tools and years of experience under one’s belt altogether, keeps the user satisfied (with the service and accessibility) and impressed (with the magic).

Read on to discover different issues we have been asked to troubleshoot, or send us any troubleshooting-related questions that you have.

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